- Jump to:
- Billing »
- Equipment rental »
- Transport »
- Billing
-
‣
How do you send invoices?
We send digital invoices in PDF format via email.
Our invoices contain a payment link through which you can pay directly via our payment provider Mollie, using either iDeal or credit card.
-
‣
What payment terms do you offer?
For our Dutch customers, we generally apply a payment term of 30 days. For customers located outside the Netherlands, we usually request full prepayment of the rental amount unless otherwise agreed upon in advance.
-
‣
How can I pay with you?
Preferably, you can pay by using the QR code on the invoice or by clicking on the red interactive "Pay Online" icon. You can also transfer the amount to our account manually. Payment at our rental location is possible using a QR code or with a bank card or credit card.
-
‣
To whom do you send the invoice?
We send the invoice to the known billing email address. If there is no separate email address provided, the invoice will be sent via email to the contact we have on file. If you pay at our rental location, we can also provide you with a paper invoice.
-
‣
The invoice will be sent to someone else, how does that work?
Always notify your production team in advance. We would like to receive an email before the production date from your client stating their agreement to pay the invoice. If we are unfamiliar with this client, we may request payment in advance.
-
‣
We have forgotten that the invoice was meant for someone else, and it has now been sent to us. What should we do now?
Have your client email us requesting to take over the invoice. If payment is not received, we reserve the right to revert the invoice back to your name. After the invoice due date, we cannot change the payee anymore.
-
‣
We have paid the invoice but received a reminder, how is this possible?
Apologies for the inconvenience. Please send us an email, and we will investigate this promptly. If it turns out internally that the payment has been made, the reminders will cease.
-
‣
We handle a different payment term with our suppliers, what now?
Generally, a payment term of 30 days is truly the maximum we can offer. We are not a financial institution and also have many monthly expenses ourselves. For very specific projects, we sometimes make exceptions. Please contact us before the start of your project to discuss any possible options.
-
‣
Can I add my own customer reference or P.O. number to the invoice?
Absolutely! You can add this yourself when requesting an order online. During the quoting phase, you can also add it to your order in your account. Alternatively, send us an email, and we'll add the PO to your order.
-
‣
We received an invoice from you without a PO. However, we cannot process this invoice without a PO. What should we do now?
If you provided us with a PO number before the production, and we confirmed it, it should be included on the invoice. If it's missing, we'll update it promptly. However, please note that we don't wait to send our invoices until we receive a PO.
- Equipment rental
-
‣
What's the difference between a request, an order, and a quote or price estimate?
A request is non-binding, whereas an order is final. With a request, we send you a quote with price estimates. Only after your agreement via email on the quote does your reservation become final and turn into an order.
-
‣
I have submitted a request but there is no response.
That's unfortunate! Now you're not sure if we have the equipment available. Feel free to call or email us again if we don't respond within an hour.
-
‣
I have received a quote but it has not been confirmed, what then?
-
‣
I have confirmed a reservation but now want to cancel the order, is that possible?
An order can be cancelled, but this will incur costs. The amount of the costs depends on whether the order is rescheduled, postponed or canceled.
-
‣
I can't find something on your website but I need it.
Send us an email with what you are looking for and we will see if we can arrange it.
-
‣
We have a limited budget but still want to rent equipment, is that possible?
Feel free to contact us. Perhaps we can come up with a creative solution that fits within your budget.
-
‣
We'd like to have the equipment delivered to a location, is that possible?
Yes, that's possible. However, we do charge for this service. The costs depend on the distance, the time required for loading or unloading, and whether it's outside of regular business hours.
-
‣
We're renting from you for the first time, but won't be able to be present for the delivery at the location, is that a problem?
Usually, that's possible. But sometimes we prefer to meet you in person at our rental location beforehand. By the way, we have good coffee here!
-
‣
We rented equipment from you, but it's not complete. How do we resolve this?
Please give us a call as soon as possible, and we'll do our best to resolve this issue promptly in consultation with you.
-
‣
The set you delivered is incomplete, but we don't have time to report it. Does that matter?
Yes, that matters: we're here to facilitate you as best we can. If you don't let us know, we can't make a difference either. If we find out after the production that a set wasn't returned complete and you say afterwards that something was missing, we reserve the right to charge you for the replacement value.
-
‣
We rented equipment from you, but it's not functioning.
We carefully assemble sets, but occasionally something might be overlooked. Plus, we can't always anticipate how you'll use certain equipment.
You're welcome to test the equipment beforehand to avoid surprises on set. Did I mention we have great coffee here?
Always let us know right away if something isn't working; we'll do our best to resolve it. If you report issues after your production, we can't address them and will need to charge the rental fees.
-
‣
We rented equipment from you, but we didn't use some of it. Do we still need to pay for it?
We charge 100% of the rental costs because we couldn't rent the equipment to someone else. However, for multi-day shoots, you can inform us in advance about what you won't be using, and we can deduct one or more days accordingly. If we need to come to collect the equipment midway, we'll charge transportation costs for this service.
-
‣
You delivered equipment because the previously delivered equipment wasn't functioning according to us. We received an invoice with additional charges. How is this possible?
When a customer reports that equipment is not functioning, we take immediate action. However, if it turns out that the equipment is functioning properly, we will charge additional costs for this. Please refer to our terms and conditions for more information.
-
‣
We rented equipment from you, but now you're sending us an invoice directly even though someone else will be paying for it: how does that work?
When you rent equipment from us and you've informed us in advance that the invoice will be paid by someone else, we adjust the invoice after obtaining consent from your client. However, if you inform us afterwards that the bill will be paid by someone else and we encounter issues, the invoice may remain in your name. See FAQ invoices.
-
‣
We've finished early and will return the equipment ahead of schedule. Will we receive a discount now?
No, unless agreed upon beforehand.
-
‣
We want to return the equipment outside of business hours, is this possible?
Please contact us in advance so we can assess what is possible in your specific case.
-
‣
I forgot to erase the files from the memory cards, how will you handle this?
Please contact us as soon as possible. You might be lucky, and we may not have formatted the memory cards yet.
-
‣
There are images on the memory card, and we forgot to make a copy. Can you store them for us?
Yes, certainly. Upon your request, we can store a backup on our server for you for a fee. However, please note that we do not take responsibility for the security of your data. Always ensure that you have a copy of your data yourself.
-
‣
What do you do if we don't return the equipment?
If you fail to return the equipment, we will charge you for the additional rental period according to our rental rates. If the equipment remains unreturned for an extended period, we reserve the right to take further legal action to recover the equipment or seek compensation for its loss.
-
‣
From when to when does the rent run?
We operate on shoot days. Check your quote for the estimated number of shoot days.
-
‣
When can I pick up the equipment?
At the end of the afternoon before your rental day from 4:00 PM to 6:00 PM unless otherwise agreed in advance.
-
‣
When should we return the equipment?
In the morning of the day after your rental day between 8:00 AM and 10:00 AM unless otherwise agreed in advance.
-
‣
Do you charge extra rent if we are late with return?
Always let us know if you can't return the equipment by the agreed time. We'll check our schedule to see what's possible. If you don't inform us, we'll charge extra rent.
-
‣
What information do you need from us to become a customer?
We would like to receive a copy of a passport or identity card and proof of registered address. If you are registered with the Chamber of Commerce (KvK), an extract from the Chamber of Commerce not older than three months is usually sufficient. If you are not registered with the Chamber of Commerce, we expect a PDF copy of a telephone or utility bill not older than three months, showing your full name and address.
-
‣
Is the equipment insured?
No, the equipment is not insured. You have to take care of this yourself.
- Transport
-
‣
Do you deliver on location?
Yes, we deliver on location in the Netherlands and abroad on request.
-
‣
Are there any costs associated with delivering on location?
Yes, the costs depend on the distances, loading and unloading time, accessibility of the location, times and any waiting times.
-
‣
Do you deliver green?
We deliver small sets with our cargo bike as much as possible, but sometimes this is not possible when it is busy.
-
‣
Do you have examples of fare prices?
Costs 25 euros excl. VAT per ride within the ring (except the center) between 8:00 AM and 6:00 PM. Costs 35 euros excl. VAT per ride up to 15 km from our rental between 8:00 AM and 6:00 PM. Costs 0.68 euros excl. VAT per kilometre traveled up and down to our rental per trip for distances from 15 km between 8:00 AM and 6:00 PM.
-
‣
Do you also deliver on location outside your opening hours?
Yes, that is possible, but costs are involved, depending on what time and day.
-
‣
Do you always deliver yourself?
We prefer to deliver ourselves. But we may also outsource a ride.
-
‣
Can I have my equipment delivered to one location and picked up at another location?
Yes, that's possible provided it's discussed beforehand.
-
‣
What do you need from us when we have something delivered to our location?
In addition to the delivery and pickup addresses, always provide the mobile number of someone who will be on-site during delivery. This prevents unnecessary calls to locate the correct contact person if needed.
-
‣
You were late with the delivery, which affected our production schedule. Are we eligible for a discount?
No, it's your choice to opt for our transport services. We strive to be on time, but sometimes circumstances beyond our control may cause delays. Therefore, we recommend scheduling deliveries half an hour earlier or, if possible, the day before.
-
‣
Which locations do you not charge for transportation?
When working in our own studios, we do not charge for transportation. Additionally, there are no transportation fees within a radius of 100 meters from our rental location.
-
‣
Do you also set up the equipment right away when you deliver?
No, you are responsible for setting up the equipment unless agreed upon beforehand for an additional fee.
-
‣
You will dismantle the set yourselves when you come to pick it up, right?
No, all equipment must be able to be picked up as we delivered it unless agreed upon in advance at an additional cost.
-
‣
We hired equipment from multiple suppliers, were tired afterwards, and wanted to leave, so we placed all the equipment together: is that okay?
We're a service company and we'll definitely resolve this for you. However, if we find our equipment mixed with equipment from other suppliers, we will charge €65 per hour for the time it takes us to sort out our equipment. So, it's more efficient and cheaper to keep the equipment separated.
-
‣
Since it was raining, some items got wet: we can't do anything about it, right?
It is your own responsibility to handle our equipment properly. For example, if the equipment becomes damp during the shoot on Friday and we only come to collect it on Monday, it is your responsibility to store all equipment in such a way that everything can dry.
-
‣
Do you always deliver on time?
No, as much as we'd like to, there are too many external factors in a busy city to guarantee this. Therefore, try to schedule the delivery half an hour earlier. Or even better, if possible, schedule it for the day before.